| Q: | About LAUNCH |
| A: | Launch Tech Co.Ltd was founded in 1992 and today is a global player in the automotive aftermarket providing a full range of equipment and service solutions for workshops. Launch was listed on the Hong Kong stock market in 2002 and has grown successfully through significant investment in world class R&D and manufacturing. Today the company employs over 300 qualified R&D engineers led by some experienced and distinguished specialists in the automotive sector. Through this in-house R&D and manufacturing capability Launch is able to deliver products that utilize smart technology and are user friendly, quality assured and best price. The company is accredited to the internationally recognized quality standards of ISO9000:2000 and QS9000. Launch continues to extend its global reach and today has thirteen companies covering North America, Europe, Central and South America, the Middle East and North Africa, South Africa, China and the Asia Pacific region. Through these companies Launch is able to better serve its 400 distributors in 60 countries.Details please visit: www.cnlaunch.com |
| Q: | What is CRecorder? |
| A: | CRecorder is a remote diagnostic tool developed with car owners in mind. It can collect engine data when the car is driven on the road. After the recorded data are fed into the client terminal, the waveform can be displayed in diagrams and tables. Helped by the networking of the CRecorder website and client terminal, remote diagnosis has been turned into reality. |
| Q: | How to buy a CRecorder? |
| A: | Please contact Launch local branch or dealer, Contact Way of Launch branch. |
| Q: | How to register on the website? |
| A: | Upon purchasing the CRecorder, please login the CRecorder website: www.crecorder.com. Click on the Register link, fill out the required information, click on the [Create Login]link. This will submit your information to LAUNCH, and You are now ready to download the client software. |
| Q: | Which systerm can support CRecorder Customer software? |
| A: | The CRecorder's client software will work on all Windows 2000, NT, ME, XP, and Vista versions. |
| Q: | How to install CRecorder software? |
| A: | Log onto www.crecorder.com, fill in your username and password and click on [Login]. After login, select [Software download], save the "setup.zip" file on your desktop. Decompress and run it. Connect the CRecorder to your computer's USB port, install the driver and set the port. Please see Details in the CRecorder user guide. |
| Q: | What benefits does CRecorder bring to the customer? |
| A: | The CRecorder collects real-time engine data such as Ignition Timing, Fuel Trim and Engine Speed, among many other variables. Additionally, it will also read DTCs for cars compatible with OBDII and EOBD.If you are not sure about your car condition,you can upload your vehicle data to our website. Our auto specialists will provide you with the symptoms that may be causing the problem and a more detailed description,and also offer steps you can take to try to fix the problem on your vehicle.If your car works well, our auto specialists will anatomize the data streams and give you useful maintenance advice. |
| Q: | How about if I forget my password? |
| A: | Click here, enter your username and you will be mailed your password. Or from the home page, click on "Forget password", enter your username and the password will be emailed to you. |
| Q: | What is the serial/register number? |
| A: | After getting a CRecorder, Each unit has a of number printed on a little piece of paper in the packaging box. This is the serial number for register. |